Domain Policy

Dotwen provides domain services as a reseller and may work with different ICANN-accredited registrars for different domains and extensions. Dotwen is not an ICANN-accredited registrar. A sponsoring registrar administers each registration, and a registry operates the extension. Registrar, registry, ICANN, and local-law requirements can apply in addition to Dotwen's Terms.

You can identify a domain's sponsoring registrar from its details in your Dotwen account and verify current registration data through the ICANN Registration Data Lookup Tool. Read ICANN information for registrants and its registrant benefits and responsibilities.

Search results and cart selections do not hold a name, create a right, or guarantee availability. Availability can change before submission. A registration completes only after payment is accepted and the registrar or registry confirms it.

The initial order covers one year. Some extensions have eligibility, naming, premium-price, launch, reserved-name, or local-presence rules. A registrar or registry may reject, cancel, suspend, or correct a registration where its rules or law require it.

You must provide accurate and current registrant and contact data, complete required verification, and promptly correct changes. Inaccurate or unverified data can prevent registration or result in a hold, suspension, or deletion under applicable policy.

Contact redaction, proxy, or privacy behavior varies by extension, sponsoring registrar, registry, and law and is not guaranteed for every domain. Required data may still be disclosed to registrars, registries, escrow services, dispute bodies, or authorities.

New domains start with auto-renew on. After registration, you can turn it off in Domain Settings. Your account shows the current setting and when a change has taken effect. A change may be unavailable close to expiry, while another domain change is still being processed, or while the account or domain is restricted.

Auto-renew and any manual renewal option are separate. Neither guarantees renewal. Payment failure, expiry, verification, or registrar and registry rules may prevent it. Dotwen will not charge for renewal unless the amount and payment obligation were shown before the charge.

Monitor the expiry date and notices in your account. Dotwen or an applicable registrar may send notices, but delivery is not guaranteed and does not replace your responsibility to keep contact information current and act in time.

Grace, redemption, restoration, deletion, and recovery rules vary by extension and registrar. No universal grace period or recovery outcome is promised. Any available restoration price will be shown before you continue.

Transfers can be restricted by initial-registration or prior-transfer locks, disputes, holds, expiry status, verification requirements, registry rules, or law. Where available, use Domain Settings to review the lock and request an authorization code. Keep that code confidential and provide it only to the intended gaining registrar.

Start a transfer well before expiry so there is time to address locks and confirmation steps. A transfer is complete only when the gaining registrar confirms it; Dotwen does not promise a fixed timetable.

You are responsible for accurate DNS and nameserver instructions and for the services to which records point. The available DNS, nameserver, and DNSSEC settings depend on the domain. DNS changes can take time to appear and may fail because of registrar, registry, DNS, validation, or network conditions.

Domain data handling is described in the Privacy Notice. Domains are subject to applicable UDRP, URS, registry dispute procedures, court orders, and rights-holder processes. Dotwen may preserve, lock, suspend, deny transfer of, or delete a domain where law or an authoritative policy or order requires it.

Phishing, malware, botnets, spam, fraud, impersonation, credential theft, unlawful content, child sexual abuse material, infringement, sanctions evasion, and attempts to bypass security or platform restrictions are prohibited. Dotwen may investigate and cooperate with registrars, registries, dispute bodies, and authorities while limiting disclosure appropriately.

• Domain support: support@dotwen.com
• Abuse reports: abuse@dotwen.com